Terms of Service

“Platform” means the LytaRetail web application and any related APIs, mobile experiences, and desktop builds provided by LytaWorks.

“Account” means the registered business account created when you sign up.

“Tenant” means the business entity that owns an Account.

“User” means any individual (owner, manager, attendant) authorised by a Tenant to access the Platform.

“Subscription” means a paid or trial access plan that governs feature availability and usage limits.

To use LytaRetail you must register a business account with accurate information — including your legal business name, a valid email address, and a working phone number. You are responsible for keeping this information up to date.

You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of the business you register. By registering you represent and warrant that both conditions are met.

One email address may be associated with only one Tenant account. Duplicate registrations for the same business are not permitted.

You agree to use the Platform only for lawful retail business operations. You must not:

• Use the Platform to process transactions for illegal goods or services;
• Attempt to gain unauthorised access to another Tenant’s data;
• Reverse-engineer, copy, or create derivative works from the Platform;
• Use automated scripts or bots to interact with the Platform without prior written consent;
• Introduce malware, viruses, or any malicious code;
• Resell or sublicense access to the Platform to third parties.

Violation of these rules may result in immediate suspension or termination of your Account without refund.

Access to LytaRetail is provided on a subscription basis. Plan details, pricing, and included features are described on the Pricing page of our website and may be updated from time to time with reasonable notice.

Free trial. New accounts receive a 30-day free trial. No payment information is required during the trial. At the end of the trial, access is restricted until a paid subscription is activated.

Billing. Subscriptions are billed in advance for each billing period (monthly or annually, as selected). All fees are non-refundable except where required by law or where stated in our refund policy.

Refunds. If you are not satisfied within the first 7 days of a paid subscription, contact us and we will issue a full refund — no questions asked. Beyond that window, refunds are reviewed on a case-by-case basis at our discretion.

Late payment. Failure to pay results in a grace period as communicated in the Platform, after which access is suspended. Suspended accounts retain their data for 60 days before permanent deletion.

Price changes. We will provide at least 30 days’ notice of any price increase via email to your registered address.

You retain ownership of all business data you enter into LytaRetail (products, sales records, customer information, etc.). You grant LytaWorks a limited licence to store, process, and display that data solely to provide the Platform to you.

We implement reasonable technical and organisational measures to protect your data. However, no system is completely secure and we cannot guarantee absolute security.

We will not sell, rent, or share your business data with third parties except:

• As required by applicable law or a valid court order;
• With service providers who process data on our behalf under confidentiality obligations (e.g. cloud hosting, email delivery, SMS providers);
• With your explicit written consent.

Upon Account termination you may request an export of your data within 30 days. After that period we may permanently delete it.

LytaWorks will use commercially reasonable efforts to keep the Platform available. We target 99.5% monthly uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible.

We are not liable for downtime caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.

The Platform, including its design, code, trademarks, and content, is the sole property of LytaWorksand is protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you.

Feedback or suggestions you provide about the Platform may be used by LytaWorks without obligation or compensation to you.

To the maximum extent permitted by law, LytaWorks and its directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Platform, even if advised of the possibility of such damages.

Our total liability to you for any claim arising under these Terms shall not exceed the total subscription fees you paid to us in the three months immediately preceding the claim.

LytaRetail is a record-keeping tool. You are solely responsible for the accuracy of data you enter, compliance with tax obligations, and any decisions made based on Platform-generated reports.

By you. You may cancel your subscription at any time from Account Settings. Cancellation takes effect at the end of your current billing period. Your data remains accessible until then.

By us. We may suspend or terminate your Account immediately if you breach these Terms, fail to pay, or if we are required to do so by law. We will provide notice where reasonably possible.

Sections 5, 7, 8, and 10 survive termination of these Terms.

These Terms are governed by the laws of the Republic of Ghana. Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved after 30 days, disputes shall be submitted to the courts of competent jurisdiction in Ghana.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Platform after that date constitutes acceptance of the revised Terms. The current effective date is always shown at the top of this page.

If you have questions about these Terms, please contact: